Head of AI Strategy at Parloa | Microsoft MVP for Azure AI | Technologist, Builder, Evangelist
Bio#
I’m Maik Hummel, currently leading AI Strategy at Parloa GmbH, where I drive the application of generative AI to solve real-world challenges in customer service at scale.
With over 15 years at the intersection of technology, business, and product, my journey spans hands-on software engineering, startup CTO (with a successful exit), engineering leadership, and AI product advocacy. My expertise covers cross-platform systems, cloud-native architectures, and the operationalization of AI, especially in high-stakes, real-time enterprise contexts.
I’m honored to be recognized as a Microsoft MVP for Azure AI Services and Azure AI Foundry. Since 2017, my focus has shifted toward conversational AI, and from 2022 onward, my work has centered on deploying LLMs to modernize enterprise contact centers, automating complexity while keeping the human at the center.
Beyond technical strategy, I actively contribute to industry conversations: blogging, public speaking, and supporting the next wave of AI talent. I’m a frequent participant at conferences and user groups across Europe and globally.
Focus Areas#
AI Strategy & Productization: Building and scaling generative AI capabilities for enterprise workflows.
Conversational & Voice AI: Architecting next-generation contact center automation.
Cloud-Native Solutions: Designing resilient, scalable systems leveraging Azure and multi-cloud platforms.
Community & Evangelism: Microsoft MVP, mentor, speaker, and advocate for responsible AI adoption.
Outside Work#
When not deep in AI or product strategy, you’ll find me experimenting with AI-powered photography, building immersive 360° experiences, or exploring new landscapes through adventure travel. I believe in using technology to augment (not replace) human capability and creativity.
Let’s Connect#
I’m always open to conversations about AI, product innovation, or the future of human-machine collaboration. Feel free to reach out via the social links below.
